Ovida

See how Ovida works, step by step.

Start with a real conversation or an AI roleplay. Ovida helps you:

  • review the conversation against an established framework or your organization’s own criteria
  • see specific feedback on what worked and what to improve
  • practice the skills that need work and track your progress

Explore the five-step walkthrough below. The sample conversations and scores are illustrative; no sign-up is needed.

Click a tile to start a mock walkthrough of what the Ovida experience would be like.

  1. 1Start with real or AI
  2. 2Ovida analyzes it
  3. 3See your scores
  4. 4Your AI coach explains it
  5. 5Go again, real or AI

Choose your own path. Ovida measures both the same way.

Either way, everyone in the conversation consents for themselves, and only the segments you choose are kept.

Why not just use a general AI model? Or a roleplay tool?

Fair question. Any good model can play a difficult employee. The model was never the hard part. What decides whether people improve is the work around it.

Whose benchmark does it use?
If you don’t provide anything, you get the LLM’s idea of “good”. Even if you supply criteria, you need to manage and quality check the application.
Ovida builds a dedicated workflow for agreed frameworks and behavior-level feedback, collaborating with your experts and tested on your real conversations.
Does it sound like your business?
Generally no, even if it works across your organization and understands your data. Communication is much harder to understand and recreate than spreadsheets.
Yes. Ovida briefs the AI on the words, tone and culture of your business, and checks that it stays that way.
Does it know where you started?
Memory and tracking depend on the product and how you set it up, and even when you do, it is inconsistent.
An ever-increasing record of assessed sessions and skill development in one place, improving the customization for every user over time.
Does it give the same answer twice?
Analyzing conversations varies depending on the tool and the configuration, as well as using transcript only (vs audio and video).
Ovida AI works only from the benchmarks you have approved, providing consistent and repeatable feedback across the team, and analyzing audio and video cues where relevant.
What about sharing and privacy?
Requires complex checking of the provider’s data terms and configuring access appropriately, does not record consent from all participants.
Participant consent and controlled sharing built into the platform, allowing full control and audit of the process.
Does it turn the gap into practice?
General assistants can roleplay, generally, but you need to manage the scenarios, the assessment accuracy, and the follow-up.
Relevant practice connected to your feedback, assessment and development criteria. Every subsequent practice improves and becomes more personalized based on the previous one.

The work around the model is the part that matters.

Four things no AI model does on its own. No scenario library does them either.

Your benchmark, not a generic one.

Generic measures produce generic behavior, and nobody wins on generic. So Ovida builds the benchmark with your experts. It might be your way of selling, or the guideline you must follow. Then Ovida tests it statistically on your real conversations before scoring anyone against it.

An independent academic study has tested our measurement approach. It is due to be published.

Your voice.

Your people do not talk like a training manual. So Ovida briefs the AI that scores them, and practices with them, on your words, your tone and your culture. Separate AI models check it stays in character.

Built on how people learn.

Ovida is a learning company that uses AI, not an AI company that does learning. Nothing here is a course you finish. Ovida sets practice one level above where you are now. Feedback arrives minutes after the conversation and points to the exact moment. People are only honest when they feel safe, so privacy comes first. And the path is different for each organization, role and level, because a new manager and a partner do not need the same next conversation.

See the evidence

Your experts, at scale.

Your best coach, clinical lead or sales director cannot sit in a thousand conversations. Their benchmark can. Your experts decide what good looks like and check the results. Ovida’s learning and quality team keeps the AI honest. The AI then applies their judgment to every conversation, every time.

See how Ovida works with one of your own conversations.

No confidential recording needed. We will walk you through a sample.

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