Help clinicians have clearer, more useful patient conversations.
Ovida gives clinicians feedback on how they listen, explain and check understanding. Review recorded conversations against your chosen clinical communication framework, then rehearse the moments that need more practice.
Communication failure is the largest preventable driver of clinical liability.
This is not a soft-skills argument. When a claim is analyzed after the fact, what went wrong is very often something that was said, not something that was done. Communication failure as a trend is increasing.
of US malpractice claims involve communication failure
The increase over a decade in preventable communication failures
largest category of complaints against Australian practitioners, at 17.3%
Sources: Candello 2025 Benchmarking Report: Malpractice Risks in Communication Failures · AHPRA Annual Report 2024/25
“This is not just about Ovida replicating what we used to do. It is about discovering things we could never have done before.”
Dr Roberto P. BenzoProfessor of Medicine, Mayo Clinic
Scoring a single health coaching session against the MITI framework takes a trained human rater 45 to 60 minutes. That is the work he means by what we used to do, and it is why almost nobody has ever checked coaching quality at scale. Roberto Benzo leads the Mindful Breathing Laboratory at Mayo Clinic and has held continuous NIH funding for over twenty years. He recorded this himself, unedited. In it he describes studying thousands of sessions rather than the few dozen a research team can review by hand, and what that opens up: deep listening, empathy, mindful silence, and how each of them moves the patient outcome.
Ovida's quality validated by Mayo Clinic
Ovida was at least as good as top quality trained coaches in assessing health coaching sessions.
It takes a trained human assessor 45-60 minutes to score a health coaching session against the MITI (Motivational Interviewing Treatment Integrity) framework. The cost and time needed for a human coach to do the assessment prevents this process happening at scale. Our work with Mayo Clinic showed that Ovida matched the skills and assessment outcomes of expert raters.
Empathy
Partnership
Softening sustain talk
Cultivating change talk
Pulmonologist and behavioral scientist. Over 20 years of continuous NIH funding in health coaching, pulmonary rehabilitation and mindfulness.
Leads research on health coaching for chronic conditions, and a certified coach integrating medicine, mindfulness and psychology.
Stage 1, 30 health coaching sessions drawn from randomised controlled trials, scored against the human plausible range. From "Validating AI-Assisted MITI Health Coaching Fidelity", presented at the 2026 NYU Coaching & Technology Summit. Validation covers health coaching fidelity, not every clinical conversation.
Example cases where communication failure can occur.
Patients rarely openly state what really frightens or concerns them. It takes empathy and skill to probe and understand the real issue. Getting this right the first time saves time, money and delivers a better patient outcome.
Explaining a health risk in simple language and validating the patient's understanding prevents the risks being misunderstood and reduces later claims.
A signature on a page does not mean the patient understood the various treatment options and shared in the decision making process, good communication does.
Set the benchmark once, Measure it consistently.
Your clinical communication benchmark becomes the scoring model.
You already have a view of what good looks like in a consultation. It might be a framework your organization wrote, or one you are held to. Ovida turns it into the model each consultation is scored against, and validates it with your own clinicians before anyone logs in. Every score then points back at the moment that produced it.
- Configured and validated with your clinicians, not a generic communication rubric.
- Every score points at the moment in the consultation that earned it, so a disagreement is settled by watching it back.
Consultation behaviors
Ovida helps improve patient outcomes.
Not a training attendance record. A record of whether the communication benchmark showed up in the room, with the moment attached.
Evidence per clinician, per consultationOne consultation is an anecdote. Across a department you can see where understanding reliably fails to get checked, which is a fixable service problem rather than an individual one.
Find the gap before it becomes a complaintThe same behaviors scored the same way over time, so you can demonstrate that communication improved rather than that a course was delivered.
Behavior change, measured over timeThree people are better off, for different reasons.
The numbers above are what communication failure costs. This is what changes when the behavior behind them becomes something you can see.
- The clinicianFeedback in days, not in a letter a year later
The conversations that go wrong are rarely the ones anyone noticed at the time. Getting a specific, private read on your own consultations is the difference between finding out now and finding out from a complaint.
- The serviceThe pattern, while it is still a pattern
One difficult consultation is an anecdote. Across a department you can see where explanation reliably thins out or where consent is being recited rather than checked, which is the point at which it can still be addressed rather than investigated.
- The patientThey actually understood the plan
Someone who understood what was decided and why is more likely to follow it, more likely to come back, and less likely to need to complain in order to be heard. That is the outcome the whole thing is for.
Questions we often get.
What Ovida measures, how the scoring is checked, what happens to your data, and the questions people ask about healthcare.
Read the FAQsOther places conversations carry consequence
See how Ovida works with one of your own conversations.
No confidential recording needed. We will walk you through a sample.