You get what you measure. Ovida measures and improves the conversations organizations depend on.
Organizations measure financial results, operational benchmarks, compliance, engagement, but often have zero visibility into the conversations that shape them.
From sales calls and patient consultations to negotiations and difficult feedback, Ovida assesses communication against your chosen framework and gives people specific feedback on what worked and what could improve. They can then practice difficult situations, develop their skills and track progress over time, performing in the conversations your organization depends on.
Business processes
Industry specific
Where conversations carry consequence, and deliver results.
The conversations that run across every organization.
Crisis calls, escalations, and the incident conversations nobody rehearses. Practice them cold and find out where the process breaks while it's still a drill.
Explore Business resilience Rehearsed before it's realEthical and compliant commercial conversations: how a concern gets raised, how a values-based call gets explained, how pressure to cut a corner is handled. Measure whether ethical behavior actually shows up in the conversation, rather than whether people attended the training.
Explore Ethical business Ethical behavior, demonstrated not declaredTurn "we trained everyone" into evidence per person, per conversation, mapped to the obligation it satisfies and timestamped to the moment it was demonstrated.
Explore Governance, risk & compliance Audit-ready rather than audit-anxiousDiscovery calls assessed on the questions asked rather than the deal that closed, so coaching arrives while the pipeline can still change.
Explore Growth & sales performance Coaching that lands mid-quarterOvida is tailored to a benchmark you choose, relevant to your sector.
Ovida provides best practice, publicly available benchmarks, all configured and tailored to what your organization has chosen.
Consultations where a missed cue changes the outcome. Assess empathy, clarity, and shared decision-making against your own clinical communication benchmark.
Explore Healthcare Evidence per clinician, per consultationReview real advisory conversations for the questions that were never asked. Ovida supports advisers to understand what their clients really need.
Explore Financial advice Fit for purpose advice is evidencedHow you articulate your message matters as much as the message itself. Assess scope, fees and difficult news against your firm’s own criteria.
Explore Professional services Meet your organization's benchmarkSet the benchmark once. Measure it consistently.
Your benchmark becomes the minimum standard.
You already have a view of what a good conversation looks like: a framework, a policy, a quality benchmark, a set of behaviors. Ovida uses your standards as the basis to configure the model it scores against, which is then validated with your own experts. From then on, people are assessed against the standards you set and are accountable for, on a consistent basis.
- Sector benchmarks, internal policy, or a regulator's expectation.
- Scored the same way every time, so results are comparable across teams and quarters.
Evidence per person, per conversation.
Attendance registers prove someone sat in a room. Ovida shows whether the behavior appeared in the work, with the timestamp attached, which is a different conversation to have with an auditor or a board.
- Cohort dashboards, and movement over time rather than a single snapshot.
- Trust Center documentation ready for procurement and security review.
Checking understanding is the gap. That's the practice scenario the cohort gets next.
Privacy and security.
- Each participant consents to what is recorded and what is kept.
- You choose which segments are saved, and a recording can be deleted.
- Ovida holds the certifications and audit reports procurement asks for.
- The full list, subprocessors included, is in the Trust Center.
Questions we often get.
What gets measured, how the assessment is validated, what happens to your data, and what changes for the people running the program.
Read the FAQsSee how Ovida works with one of your own conversations.
No confidential recording needed. We will walk you through a sample.